How can we help?

Everything you need to know about OneMiners — buying, hosting, wallets and billing.

How to Buy

How to Buy

Order and payment steps
Withdrawals

Withdrawals

Send to your own wallet
Electricity Costs

Electricity Costs

How power is charged
Miner Statistics

Miner Statistics

Stats and performance
Warranty Policy

Warranty Policy

What's covered

Most asked this month

Updated weekly from support tickets
01
How do I withdraw my Bitcoin to an external wallet?
WALLET
02
How is my electricity bill calculated?
BILLING
03
Why was a wallet balance created for me automatically?
WALLET
04
What does my hosted warranty cover?
HARDWARE
05
Can I pay for a miner in Bitcoin?
BUYING
06
How do I exchange one asset for another?
WALLET

Browse by topic

Getting started

Getting started

Buy your first miner and understand what managed hosting includes.

Energy & billing

Energy & billing

How power is metered, invoiced, and paid from your energy balance.

Your miners

Your miners

Read your stats, manage units, and know what warranty and shipping cover.

Wallet

Everything about the OneMiners wallet system
Asset Withdrawal
Asset Exchange
Buying with crypto
Automatic balances

Still stuck? Talk to a human.

Our support team works across every facility timezone. Send your account email and miner ID for fastest resolution.

All facilities operating normally

Start a live chat

Typical reply under 5 minutes

Email support

Answered within 24 hours

Policies & terms

The legal detail behind everything above

Warranty Policy

Updated Jul 2026

Terms & Conditions

May 2026

Returns & Refunds

Jun 2026

Shipping & Pickup

Jun 2026

Privacy Policy

May 2026

Cookie Policy

May 2026