Warranty Policy

Warranty Policy for ASIC Miners

OneMiners is committed to providing robust warranty coverage and ongoing support to ensure a seamless and reliable mining experience for all clients. Our warranty policies are tailored to the deployment method of your ASIC miner, offering comprehensive protection and complimentary services.

Hosted ASIC Miners – 7-Year Full Warranty

For miners hosted in our advanced facilities across the USA, Dubai, Norway, Finland, Ethiopia, Nigeria, and China, OneMiners provides an industry-leading 7-year full warranty. This coverage ensures long-term reliability and minimal operational disruptions.

Hosted Warranty Coverage

• Free Repairs: Fast, on-site repairs conducted at our dedicated repair centers.
• No-Cost Spare Parts: Includes replacement of fans, power supply units (PSUs), and cables at no charge.
• No Labor or Diagnostic Fees: All repair-related services are covered, eliminating additional costs.
• Minimized Downtime: Rapid on-site service ensures quick resolution and continuous mining operations.

Shipped ASIC Miners – 12-Month Warranty

For ASIC miners shipped directly to customers, OneMiners offers a standard 12-month warranty, unless otherwise specified by the manufacturer. This warranty ensures reliable support for self-managed setups.

Shipped Warranty Coverage

• Free Repairs: Covers repair services for manufacturing defects.
• Unit Replacement: Replacement of defective units when necessary.
• Usage Conditions: Warranty is valid only when miners are operated in accordance with official instructions.

⚠️ Note: The warranty may be voided due to damage from misuse, unauthorized modifications, or non-compliant operation.

Post-Warranty Support

OneMiners provides affordable out-of-warranty repair services to extend the lifespan of your equipment. Repair costs typically range from $80 to $220 USD, depending on the issue and required parts. Our team ensures transparency in pricing and efficient service to keep your miners operational.

Complimentary Services for All Clients

Whether your miner is hosted or shipped, OneMiners offers the following value-added services at no additional cost during the warranty period:

• Remote Diagnostics: Identify and troubleshoot issues without physical intervention.
• Real-Time Monitoring: Access performance metrics via the OneMiners Management Console.
• Dedicated Technical Support: 24/7 assistance from our expert team.
• Firmware Upgrades and Maintenance: Regular updates to optimize miner performance.

Our Commitment

OneMiners is dedicated to delivering exceptional support, ensuring your mining operations are efficient, reliable, and fully backed by our team. For further details or assistance, contact our support team or visit our platform for comprehensive management tools.