Terms and Conditions

Introduction

These General Business Terms and Conditions outline the contractual relationship between CircleHash LLC (“CircleHash” or “Seller”), and the purchasing party (“Buyer”). CircleHash LLC is a company based in the United States, governed by U.S. law. The company’s details are as follows:

oneminers.com - refers to CircleHash LLC.

Company Name: CircleHash LLC
Address: 701 Tillery Street STE 12 # 2503 Austin, TX 78702-3751-127

Hosting agreement Draft sample

We provide a standard 7-year warranty for devices like ASIC miners, including free repairs, and guarantee at least 95% operational uptime, with compensation in USD or cryptocurrency if uptime or performance standards are not met. Additionally, we offer device insurance, fixed electricity pricing for the year ahead, and the ability for clients to resell their devices through our platform while managing them via a dedicated dashboard. If we fail to deliver promised services, we ensure client satisfaction by offering penalty-free cancellation and return of computing devices. Full details of these commitments are outlined here: HOSTING AND PERFORMANCE OPTIMIZATION AGREEMENT draft which can be downloaded.

Definition of Parties

Buyer: The term "Buyer" refers to either a consumer (a private individual engaging in transactions outside of a professional capacity), an entrepreneurial individual, or a legal entity conducting business for profit.
Entrepreneur: Defined as someone conducting business under their own responsibility with the aim of continuous profit generation. This includes any engagement in business, manufacturing, or similar activities, including acting on behalf of a business.

Acknowledgment by Buyer

By proceeding with an order, the Buyer confirms understanding and agreement to these terms prior to contract formation, including acknowledgments related to warranties, claim codes, privacy policies, and delivery details, as well as consenting to electronic invoicing. The agreements with clients outside of US will be with a US company, whereas the agreements with clients inside the US shall be with company outside of US.

Trademark Usage

Buyer agrees not to use CircleHash’s trademarks, trade names, or logos without explicit agreement.

Pre-contractual Representations and Warranties for Buyer-Consumer

CircleHash informs consumers about the absence of additional fees for distance communication, pre-payment requirements, non-engagement in ongoing contracts unless specified, along with a detailed pricing structure including taxes and shipping costs. Consumers retain the right to withdraw from agreements under specified conditions.

Order Execution and Delivery

Orders are formalized upon Buyer submission and CircleHash’s receipt, with confirmation communicated via email. Order acceptance, modification terms, and detailed delivery conditions, including risk transfer and ownership stipulations, are outlined.

Warranty and After Warranty Service

CircleHash offers a standard 12-month warranty for orders shipped to customers, covering defects, with specific procedures for warranty claims. For devices purchased directly from us and hosted in one of our locations, we provide an extended 7-year warranty. Post-warranty services are available, offering repairs, parts replacement, technical support, and recycling at competitive prices.

Digital Content, Motor Vehicle, and Mystery Pack Purchases

Specific conditions apply to digital content access, motor vehicle purchases, and Mystery Packs, emphasizing personal presence requirements, deposits, and delivery conditions.

Consumer Rights and Withdrawal

Consumers have the right to withdraw within 14 days of receipt, with stipulations for return costs and conditions for item return. Specific exceptions and the process for withdrawal are detailed.

Business Customer Provisions

For business customers, additional conditions regarding contract formation, dispute resolution, and specific purchase limitations are stated.

Personal Data Protection and Security

CircleHash’s commitment to GDPR compliance and the protective measures for personal information are highlighted.

Miscellaneous

Additional provisions cover topics like pricing errors, order adjustments, jurisdiction, and contractual language, ensuring a comprehensive understanding of the terms governing the purchase and use of CircleHash’s products and services.

Refund and Exchange Policy

All sales are final, including preorders and orders paid in installments. Refunds or exchanges will only be offered for items that are received damaged or defective.

If your item is received damaged or defective, you must contact customer service and initiate the return/replacement process within 14 days of receipt. Upon confirmation of the damage or defect, we will offer a refund or a replacement/exchange of the same item. The refund process is straightforward, ensuring customer satisfaction in cases of damage or defect.

Orders for hosting, including preorders and orders paid in installments, are non-refundable and are governed by the Hosting and Performance agreement included above.

Shipping and Handling

CircleHash dispatches orders promptly, aiming for efficiency and customer convenience. Delivery times may vary based on location and shipping method chosen. Detailed shipping costs are transparently presented at checkout. In cases of shipping discrepancies or damages, immediate communication with CircleHash is advised to ensure prompt resolution.

Customs and International Shipping

For international deliveries, customers are responsible for customs duties and taxes, which vary by destination. CircleHash makes efforts to minimize these costs and provide information but is not liable for these additional charges. Compliance with local regulations is the customer's responsibility.

Payment Methods

CircleHash accepts various payment methods, including major credit cards, PayPal, and bank transfers, ensuring secure transactions. Payment must be completed at the time of order. CircleHash reserves the right to withhold delivery until full payment is received.

Privacy and Data Protection

CircleHash respects customer privacy and complies with GDPR to ensure the protection of personal data. The privacy policy details the handling and security of customer information, emphasizing CircleHash's commitment to data protection.

Liability and Disclaimers

CircleHash disclaims liability for indirect damages resulting from product use, emphasizing that warranty claims should be directed to manufacturers when applicable. CircleHash ensures product compliance with descriptions and standards, but is not liable for minor discrepancies.

Governing Law and Jurisdiction

All transactions and claims are governed by U.S. law, with the courts of Texas having exclusive jurisdiction. This does not affect international customer rights under their local laws.

Amendments to Terms

CircleHash reserves the right to update these terms to reflect changes in law, business practices, or product offerings. Customers are encouraged to review the terms periodically for any updates.

Customer Service and Contact Information

CircleHash prioritizes customer satisfaction and provides various channels for support and inquiries, including email, phone, and online forms. Contact details are readily available for customer convenience.

Conclusion

These General Business Terms and Conditions, effective from the stated date, supersede previous versions, ensuring clarity and fairness in the business relationship between CircleHash and its customers. For comprehensive details, visit CircleHash’s official website or contact our customer service.

Risk Disclaimer

Investing in cryptocurrencies involves a high degree of risk and may result in the loss of your entire investment.

Our company guarantees only what is explicitly stated in writing. Compensation claims are not accepted unless specified, and any valid claims must be submitted within 30 days (unless specified otherwise) of the incident giving rise to the claim. Failure to submit within this period results in the forfeiture of compensation rights.

Cryptocurrencies are highly volatile, can be impacted by macroeconomic factors and regulatory changes, and are not suitable for all investors. Users should carefully consider their financial capability, investment objectives, and risk tolerance before deciding to invest, and are advised to seek professional financial advice. CircleHash assumes no responsibility for any direct or indirect losses incurred due to cryptocurrency market fluctuations or transactions.